I wrote recently about my experience ordering from Hollar. I received a couple of nonworking and/or broken items, so I contacted customer service. Here is how that worked out:
[The Pillow Pets mini light up puppy dog came new in the package and did not light up. I changed out the batteries (it requires 3 SR41 or LR41 watch batteries) and it still doesn’t work.] I emailed about this second, and got a message on 5/18/16 that they had shipped me a new one. Received it on 5/24/16 and it works! My daughter loves it!
[The jar with the red lid was broken when it arrived. A strip of the jar was not covered in bubble wrap and that looks like where the break originated.] I emailed about this one first but didn’t receive any sort of response. After I received the pillow pet above, I forwarded the original email back to them asking if they had addressed that problem. I received a response from them that the item was out of stock and they were crediting my Paypal account. I received the refund email about 10 minutes later. I’m not sure if they would have done anything about it unless I sent another message.
I just went back over to Hollar and I see some new items that look like they might be handy. I will purchase from them again, keeping in mind that if there is a problem.
I think I will keep an eye on Hollar for party favors and decorations for my daughter’s birthday party this summer.